Refund and Returns Policy

At [https://g59merhclothing.com/] your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or you may simply change your mind. Our Refund and Returns Policy is designed to make the process smooth fair and transparent so you can shop with confidence.

Eligibility for Returns

To ensure a successful return, please make sure your item meets the following conditions:

  • The product must be unused unwashed and in its original packaging.

  • All tags labels and accessories must be intact.

  • A valid proof of purchase (invoice or order confirmation) is required.

  • Items that are final sale personalized or digital downloads are not eligible for return.

We encourage customers to carefully review product descriptions before placing an order to minimize the need for returns.

Return Timeframe

  • Requests for returns must be made within  7/14 days of receiving your order.

  • Items returned outside this timeframe may not be accepted.

  • For exchanges due to defective or incorrect items, please contact us immediately upon receipt to ensure timely processing.

How to Request a Return

Returning an item is simple:

  1. Contact our Customer Support Team via email or the website’s contact form. Email: support@g59merhclothing.com

  2. Provide your order number product details, and reason for the return.

  3. Our team will provide a Return Authorization and guide you on the next steps.

  4. Carefully pack the item in its original packaging to prevent damage during shipping.

Following these steps helps us process your return quickly and efficiently.

Refund Process

  • Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

  • If approved, refunds are processed to the original payment method within 7–10 business days.

  • Please note: shipping costs for returns are generally non-refundable, unless the return is due to a defective or incorrect product.

Refunds may take longer depending on your bank or payment provider. We appreciate your patience during this process.

Exchanges

  • Exchanges are available if you receive a defective or incorrect item.

  • Contact our support team with your order details to arrange an exchange.

  • Replacement items are subject to availability. If the desired item is unavailable, we will process a refund instead.

Damaged or Incorrect Items

We take extra care to ensure every order is accurate and in perfect condition. If your item arrives damaged or incorrect:

  • Contact us immediately with photos of the issue.

  • We will resolve the issue quickly by arranging a replacement or issuing a full refund.

  • Shipping costs for damaged or incorrect items will be fully covered by us.

Important Information

  • Always retain your return tracking number until your refund or exchange is complete.

  • Returns that do not comply with our policy may be refused or partially refunded.

  • We reserve the right to update this policy at any time, but any changes will not affect orders already placed.

Customer Support

Our dedicated support team is here to help with any questions regarding returns, refunds, or exchanges. You can reach us via: Email: support@g59merhclothing.com